Career Opportunities

to join our growing team and be part of a technologically advanced company

We are constantly on the look out for talented and hard working individuals. We have built a very experienced, dedicated and dynamic team and are always happy to add the right people into the mix.

You can find all of our available vacancies below. If you think your experiences and skills match the requirements of a position, please send your CV to  quoting the position in the subject line.

All applications will be treated in the strictest of confidence.

We are looking for a Junior Help Desk Support candidate who will be responsible for providing support to the company employees and remote branch offices.

The position requires an energetic and mature individual who can work independently and add value to the team and company in general. The successful candidate will also be expected to provide regular after-hours on-call support.

Main Responsibilities

  • Excellent customer service professionalism and courtesy are a must, as is ability to adhere to industry knowledge standards) and communication skills (chat, email, phone, and in person).
  • Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
  • Purchasing equipment
  • Setting up new users’ Workstations and accounts
  • Knowledge and experience with Layer 1-7 troubleshooting.
  • Knowledge and experience with SNMP protocol.
  • Experience with virtualization technologies such as VMware will be considered an advantage.
  • Experience with Active Directory, DNS and DHCP
  • Experience with Exchange or Office365 or Gmail Business
  • Experience with Monitoring Solutions (eg. Zabbix, Cacti, PRTG) will be considered an advantage.
  • Ability to utilize the trouble ticket system to log all requests and activities, including documentation of special requests and customizations considered important for future support.
  • Produce and update processes and support documentation.
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
  • Communicate with internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to company requests.
  • Communicate changes, outages to appropriate contacts.
  • Escalate problems to the appropriate IS and business teams within the company or external vendors as required.
  • Keep current with industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).

Key Requirements

  • BSc/BEng in Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
  • Fluency in English and Greek (oral and written) is mandatory.
  • Must have integrity and strong communication skills.
  • Efficiency and ability to take responsibility and get things done.
  • A team player, and able to work with minimum supervision.
  • Able to work under pressure and meet tight deadlines.
  • After-hours on-call duties are part of this job.
  • Candidate should also be willing to prepare for Certifications.

Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus.

Benefits

  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 23 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity

How to Apply

Please send your CV to quoting “Junior Help Desk Support” in the subject.

We are looking for a System Administrator who will be responsible for providing first level network support, equipment maintenance and front-line customer support for all Telecom Systems under the Network Operations group.

The position requires an energetic and mature individual who can work independently and add value to the team and company in general. The successful candidate will also be expected to provide regular after-hours on-call support.

Main Responsibilities

  • Excellent customer service (professionalism and courtesy are a must, as is ability to adhere to industry knowledge standards) and communication skills (chat, email, phone, and in person).
  • Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
  • Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
  • Knowledge and experience with Layer 1-7 troubleshooting.
  • Knowledge and experience with SNMP protocol.
  • 3+ year of experience with virtualization technologies such as VMware.
  • 3+ years of experience with Active Directory, DNS and DHCP
  • 3+ years of experience with Exchange or Office365 or Gmail Business
  • 3+ years of experience with Monitoring Solutions (eg. Zabbix, Cacti, PRTG or Nagios)
  • Ability to utilize the trouble ticket system to log all requests and activities, including documentation of special requests and customizations considered important for future support.
  • Produce and update processes and support documentation.
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
  • Communicate with clients and team members at regular intervals to ensure expectations are set and that appropriate attention is being paid to client requests.
  • Communicate changes, outages to appropriate contacts.
  • Escalate problems to the appropriate IS and teams within the company or external vendors as required.
  • Keep current with industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).

Key Requirements

  • BSc/BEng in Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
  • Fluency in English and Greek (oral and written) is mandatory.
  • Experience in Windows environment including Windows 2003/2008/2012 Servers and Linux Centos/RedHat/Ubuntu.
  • Must have integrity and strong communication skills.
  • Efficiency and ability to take responsibility and get things done.
  • Team player and ability to work with minimum supervision.
  • Able to work under pressure and meet tight deadlines.
  • After-hours on-call duties are part of this job.
  • Candidate should also be willing to prepare for Certifications.

Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus

Benefits

  • Attractive remuneration package based on experience
  • Excellent working environment
  • 23 days’ annual leave
  • Medical scheme
  • Strong career development opportunity

How to Apply

Please send your CV to quoting “System Administrator” in the subject.

We are looking for a creative Video Producer / Motion Graphics Designer with up-to-date knowledge to interpret PrimeXM needs and to design solutions with high visual impact. You will work on a variety of video projects for educational and marketing purposes and you will cooperate with various teams including marketing, sales, developers and business development.

Main Responsibilities

  • Cultivate a solid body of work
  • Think creatively and produce from scratch new design concepts and videos
  • Prepare story boards and/or rough sketches to present your ideas
  • Create videos demonstrating the capabilities of PrimeXM’s solutions and products
  • Create animated videos for promotional and educational purposes
  • Amend final designs to management comments and gain full approval
  • Collaborating with marketing executives, project managers, developers and other departments for creating advertising material for various projects and campaigns
  • Work as part of a marketing team

 Key Requirements

  • BSc/MSc in Multimedia or Graphic Design or Motion Design
  • Proven experience as a Motion Graphics Designer and/or Video Producer – graduates and juniors welcome provided they can demonstrate a solid portfolio of work
  • Knowledge of Adobe Creative products (Photoshop, Illustrator, After Effects, Premiere Pro)
  • Knowledge of Camtasia screen recording software would be advantageous
  • Knowledge of video creation, editing and production using Adobe Premiere Pro
  • Ability to create motion graphics with After Effects
  • Experience in creating animated videos, educational videos, videographics, etc would be considered an advantage
  • Possession of creative flair, versatility, conceptual/visual ability and originality
  • Highly proficient in all design aspects
  • Professionalism regarding time, costs and deadlines
  • Excellent written and verbal skills in English

Employment Conditions

Full time – Candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus

Benefits

  • Attractive remuneration package based on experience
  • Excellent working environment
  • 23 days’ annual leave
  • Medical scheme
  • Strong career development opportunities

How to Apply

Please send your CV to quoting “Video Producer / Motion Graphics Designer” in the subject.

We are looking for a flexible Marketing Assistant with up-to-date industry knowledge to coordinate all marketing tasks. The successful candidate will work in a dynamic and fast-paced environment and will need to be able to effectively collaborate with other members of the marketing team, sales and business development.

Main Responsibilities

  • Manage the production of marketing materials, including brochures, flyers, newsletters etc.
  • Liaise with designers, content writers and marketing manager
  • Arrange the effective distribution of marketing materials
  • Organize various events including expos, seminars, exhibitions etc.
  • Manage the company’s website and internal resource center
  • Contribute and develop marketing plans and strategies
  • Evaluate and put into effect various marketing campaigns
  • Monitor competitor activity
  • Conduct market research, for example using customer questionnaires
  • Source and evaluate advertising opportunities
  • Monitor website and social media performance
  • Provide website and campaign reports

 Key Requirements

  • BA/MA in Marketing or Digital Marketing
  • At least 1-2 years of experience in a similar role
  • Excellent analytical and coordination skills
  • Excellent team working skills
  • Basic knowledge of Google Analytics, WordPress, HTML
  • Excellent written and verbal skills in English
  • Ability to take initiative, interact, communicate and present ideas
  • Ability to meet deadlines

Employment Conditions

Full time – Candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus

Benefits

  • Attractive remuneration package based on experience
  • Excellent working environment
  • 23 days’ annual leave
  • Medical scheme
  • Strong career development opportunities

How to Apply

Please send your CV to quoting “Marketing Assistant” in the subject.

PrimeXM’s data center infrastructure is designed to offer our clients a variety of secure, robust and low latency custom hosting and connectivity solutions.

We are looking for Senior Network Engineer to join our dynamic team in Limassol, Cyprus.

The position requires an energetic and mature individual who can function independently within the company strategy and be a cohesive and complementary team member.

Main Responsibilities
  • Proven experience on the design/implementation of complex Telecommunication service delivery frameworks.
  • 3-5 years of proven experience in a large scale technical solution provider/ISP environment.
  • Providing high-level support and rapid resolution to network/system/security problems.
  • Installing, maintaining, programming, testing and auditing networking infrastructure.
  • Knowledge and experience with Layer 1-7 troubleshooting.
  • Knowledge and experience with SNMP protocol.
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
  • Assisting in the deployment and configuration of the data center infrastructure
  • Applying operating system updates, patches, and configuration changes
  • Configuring monitoring services for the infrastructure devices
  • Identifying, resolving and escalating urgent issues
  • Participating in the identification, development and implementation of industry standards and security best practices
  • Responsible for keeping technical data up to date (architecture, integration diagrams and documentation)
Key Requirements
  • BSc in Computer Science, MSc – in Computer Science or related field represents a plus
  • Fluent spoken and written English is a must.
  • Experience designing, implementing, administering and troubleshooting networks in a 24×7 production environment
  • Design, configuration and troubleshooting experience in the following technologies: routing protocols/services (i.e. OSPF, BGP FHRPs, VPNs), L2 technologies (i.e. port channels, VLANs, MLAG, port security etc..)
  • Experience with any of those: Cisco IOS, ASA software, Junos, Arista EOS or any equivalent.
  • Windows Server and Linux Operating System knowledge and experience is plus
  • Experience with virtualization technologies such as VMware/KVM is a plus.
  • Experience in monitoring tools (e.g. Solarwinds, PRTG, Nagios, Zabbix etc..)
  • Must have integrity and strong communication skills.
  • Efficiency and ability to take responsibility and get things done.
Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus.

Benefits
  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 23 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity
How to Apply

Please send your CV to  quoting reference “Senior Network engineer – Cyprus” in the subject.

PrimeXM’s data center infrastructure is designed to offer our clients a variety of secure, robust and low latency custom hosting and connectivity solutions.

We are looking for a Network Engineer to join our dynamic team in Limassol Cyprus.

The position requires an energetic and mature individual who can function independently within the company strategy and be a cohesive and complementary team member.

Main Responsibilities
  • Providing high-level support and rapid resolution to network/system/security problems
  • Installing, maintaining, programming, testing and auditing networking infrastructure.
  • Knowledge and experience with Layer 1-7 troubleshooting.
  • Knowledge and experience with SNMP protocol.
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
  • Assisting in the deployment and configuration of the data center infrastructure
  • Applying operating system updates, patches, and configuration changes
  • Configuring monitoring services for the infrastructure devices
  • Identifying, resolving and escalating urgent issues
  • Participating in the identification, development and implementation of industry standards and security best practices
  • Responsible for keeping technical data up to date (architecture, integration diagrams and documentation)
Key Requirements
  • BSc in Computer Science, MSc – in Computer Science or related field represents a plus
  • Fluent spoken and written English is a must.
  • Experience designing, implementing, administering and troubleshooting networks in a 24×7 production environment
  • Design, configuration and troubleshooting experience in the following technologies: routing protocols/services (i.e. OSPF, BGP FHRPs, VPNs), L2 technologies (i.e. port channels, VLANs, MLAG, port security etc.)
  • Experience with any of those: Cisco IOS, ASA software, Junos, Arista EOS or any equivalent.
  • Windows Server and Linux Operating System knowledge and experience is plus
  • Experience with virtualization technologies such as VMware/KVM is a plus.
  • Experience in monitoring tools (e.g. Solarwinds, PRTG, Nagios, Zabbix etc.)
  • Must have integrity and strong communication skills.
  • Efficiency and ability to take responsibility and get things done.
Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus.

Benefits
  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 23 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity
How to Apply

Please send your CV to  quoting reference “Network Engineer – Cyprus” in the subject.

GUI Experienced Developers Only

The Software Developer will create a series of web based GUI tools for financial markets software.

The successful candidate would be able to build high-quality, innovative and high performance software following PrimeXM best practices and technical design. Responsibilities will also include tackle plans and some documentation.

This opportunity provides continuous skills development, interesting project work, and career development in an expanding financial technology company.

Main Responsibilities
  • Developing in-house bespoke institutional trading systems software and internal portals.
  • Understand requests and requirements from stakeholders.
  • Proactive completion of work and resolve blockers.
  • Code reviews and bug fixes for any project.
  • Deploy releases of software components to live.
Key Requirements
  • BSc/BEng in Computer Science, Software Engineering, Electronics Engineering or any other relevant field.
  • Postgraduate qualifications or certifications will be considered as an advantage.
  • Fluent written and spoken English is mandatory.
  • Web development experience in a .NET environment is mandatory.
  • Strong JavaScript, HTML, and CSS. MEAN full stack experience is a bonus.
  • Experience in knockout.js, node.js or another rich JavaScript application framework, C#, ASP.NET, MVC 4/5 and WebSockets.
  • Experience with real-time web applications with high volume updates a bonus.
  • Forex or other financial markets knowledge will be considered as an advantage.
  • MS SQL, MySQL, and Java desirable.
  • Able to learn technical and financial concepts quickly.
  • Strong organisational skills, ability to prioritise different tasks quickly.
  • Ability to work with a team and interact with a flexible and mature attitude to work.
  • A “can do” professional attitude and an ability to learn quickly is crucial.
  • An element of work related to deployments, code reviews, and bug fixes for other projects advantageous.
  • Self-motivated and ambitious.
Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus.

Benefits
  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 23 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity
How to Apply

Please send your CV to  quoting reference “Software Developer – Cyprus” in the subject.

A Technical Account Manager (TAM) is responsible for interacting with our existing and new clients. The TAM will be proving support and managing the relationship between PrimeXM and the clients, focusing on advising clients regarding our offer, applying technical solutions, and seeking opportunities to develop business. The TAM will develop a strong technical understanding of PrimeXM’s system and services as well as the client’s setups, identifying trends and cross-selling solutions to clients. Additionally, the TAM must ensure clients are fully leveraging our system’s capability to satisfy their business requirements.

The TAM, should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. The ideal candidate should also, be results-driven and aspire to achieve specific goals.

Ultimately, the TAM will be providing technical, product and business knowledge to support sales process and strengthen customer relationships.

Main Responsibilities
  • Building and maintaining a solid relationship with existing and new clients through multiple communication channels.
  • Providing account management, technical guidance and training to clients during the on-boarding process.
  • Handling client enquiries related to changes to their setup, including and additional fees involved.
  • Maintaining a solid understanding of PrimeXM’s offering, forthcoming releases, and the client’s setup.
  • Identifying new business opportunities with the existing clients.
  • Sending clients communication, updates, new available features, etc.
  • Managing client expectations when required.
  • Manage communication between our clients who want to have mutual connections (maker-taker agreements and interaction, etc.).
Secondary Responsibilities
  • Handling contract signing and setup details for new clients.
  • Liaising with other departments on behalf clients, and as part of internal projects.
  • Distributing information and requirements from other departments to clients.
  • Obtaining feedback and updates from the client, escalating as necessary.
  • Representing the company at events and expos.
Key Requirements
  • BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.
  • MSc / MEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field will be considered as an advantage.
  • Fluent written and spoken English, any foreign languages are useful but not necessary.
  • Must have experience or knowledge of technical background.
  • Previous experience preferred but not necessary.
  • Ability to grasp technical concepts quickly.
  • Strong organisational skills, ability to prioritise different tasks quickly.
  • Must have a keen interest in Financial Markets, any experience is an advantage.
  • Must have integrity and strong communication skills.
  • Customer focused, results driven and self-motivated.
  • Efficiency and ability to take responsibility and get things done.
  • A team player, and able to work with minimum supervision.
  • Able to work under pressure and meet tight deadlines.
Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus.

Benefits
  • Attractive remuneration package based on.
  • Excellent working environment.
  • 23 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity.
How to Apply

Please send your CV to  quoting reference “Technical Account Manager – Cyprus” in the subject.

The Technical Support Engineer is responsible for providing support to clients and responding to, investigating, and resolving client queries. Client facing experience is mandatory, with corporate or institutional experience. The role involves supporting in-house bespoke trading systems software, and MetaTrader 4 server. The role includes working on multiple projects and requests simultaneously, as part of a team of Technical Support Engineers.

Main Responsibilities 
  • Understand and carry out requests and requirements from Technical Account Managers and clients.
  • New client on-boarding and modifications to existing client setups.
  • Deploy updates and perform maintenance of software components and applications.
  • Working on a mixture of “business as usual” tasks, as well as specific queries from clients.
  • Incident Management, and handle emergencies quickly and efficiently.
  • Resolve or escalate any issues highlighted by monitoring system alerts, discovered during checks, or reported by clients.
  • Following an escalation chain, maintaining communication with stakeholders, and ensuring that requests and queries are resolved in a timely manner.
  • Problem Management and prioritising tasks and requests.
  • Proactive monitoring of the live environments with daily and weekly checks.
  • Reactive monitoring of all environments from direct alerts and monitoring consoles.
  • Learn bespoke tools and applications used to analyse and investigate cases, or troubleshoot issues.
  • Respond to trade and price investigations, including but not limited to reject and fills analysis and market data analysis.
Secondary Responsibilities 
  • MetaTrader 4 platform administration.
  • Weekend maintenance.
  • Assist and train other members of the team.
  • Participate as necessary when extra cover may be required to support market events.
  • Participate in emergencies, disaster recovery, and incidents at short notice as needed.
  • Documenting work, updating existing documentation.
Key Requirements 
  • BSc/BEng in Computer Science, Engineering, Information Technology or any other relevant field.
  • MSc/MEng in Computer Science, Engineering, Information Technology or any other relevant field will be considered as an advantage.
  • Fluent written and spoken English and Greek is mandatory.
  • Technical Support background with bespoke software (not general IT support) is required.
  • Good understanding of LAN and WAN networks and Windows Server Operating System.
  • Experience in log analysis and using application troubleshooting tools.
  • Ability to write basic SQL queries and use basic Linux commands.
  • Understanding of the Forex Industry is preferred.
  • Experience with MetaTrader 4 trading platform and FIX protocol is preferred.
  • Knowledge of ITIL, JIRA, and Confluence is preferred.
  • Able to learn technical and financial concepts quickly.
  • Ability to remain calm and composed under pressure and meet strict deadlines.
  • Strong organisation skills, ability to prioritise different tasks quickly.
  • Ability to work with a team of technology specialists including developers, understand and learn how to configure new and complex systems.
  • Ability to interact with clients and peers with a flexible and mature attitude to work.
  • Self-motivated and ambitious.
  • Work in a shift rota which may include Sundays from 20:00 till 04:00 EET for Market Opening duties.
Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus.

Benefits
  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 23 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity.
  • Training will be provided.
How to Apply

Please send your CV to  quoting reference “Technical Support Engineer – Cyprus” in the subject.

The Business Development Manager (BDM) position is a key role in the company. Responsibilities include defining internal processes and procedures for the full sales and on-boarding cycle, building and leading teams, managing projects, and exploring potential business opportunities.

The successful candidate will be liaising with management to drive projects and business forward, building partnerships, external introducers, and identifying business development that can be offered to existing and new clients. The incumbent must develop a strong understanding of PrimeXM’s services and client setups.

The ideal candidate should be able to demonstrate a proven track record in project delivery, managing and working with people, and building and maintaining relationships. This involves understanding the products and the market in-depth.

Main Responsibilities
  • Ability to recruit, build, and manage a network of business development professionals.
  • Engage and work with external introducers, and maintain good relationships with partners.
  • Develop and explore business opportunities through business networks.
  • Use external resources to drive projects forward where necessary.
  • Prepare product descriptions and materials explaining our services.
  • Drive marketing campaigns focused on areas of interest.
  • Represent the company at expositions and events.
  • Maintain a solid understanding of our offering and details of client setups.
  • Engage in communication with our clients, exploring new business opportunities, receiving feedback, etc.
Secondary Responsibilities
  • Explore new business ideas and services and work with management on our unique selling points and added value in our offer.
  • Define and document the sales, on-boarding, and customer support processes.
  • Manage the content and design of our website and marketing materials, liaising with other departments where necessary.
  • Responsibility to drive forward multiple projects simultaneously, based on business priorities.
Key Requirements
  • BSc / BEng in Computer Science, Engineering, Mathematics, Physics or any other relevant field.
  • MSc / MEng in Computer Science, Engineering, Mathematics, Physics or any other relevant field will be considered as an advantage.
  • A minimum of 5 years’ experience in a Business Development / Project Management role within the IT industry.
  • A strong technical background is mandatory.
  • Fluent written and spoken English.
  • Ability to grasp technical and financial concepts quickly.
  • Knowledge of JIRA and Confluence will be considered as an advantage.
  • Technical sales experience will be considered as an advantage.
  • Ability to demonstrate a detailed understanding of selling solutions.
  • Strong analytical skills to write detailed descriptions of complex services.
  • Experience with defining company processes and workflows.
  • Excellent problem solving and communication skills.
  • Strong organisation skills, ability to prioritise different tasks quickly.
  • Ability to interact with clients and peers with a flexible and mature attitude to work.
  • Self-motivated and ambitious with the ability to motivate all team members.
Employment Conditions

Full-time, candidates must have the right to live and work in the EU.

Location

Limassol, Cyprus.

Benefits
  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 23 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity.
How to Apply

Please send your CV to  quoting reference “Business Development Manager – Cyprus” in the subject.

The Technical Support Engineer is responsible for providing support to clients and responding to, investigating, and resolving client queries. Client facing experience is mandatory, with corporate or institutional experience. The role involves supporting in-house bespoke trading systems software, and MetaTrader 4 server. The role includes working on multiple projects and requests simultaneously, as part of a team of Technical Support Engineers.

Main Responsibilities

Understand and carry out requests and requirements from Technical Account Managers and clients.

  • New client on-boarding and modifications to existing client setups.
  • Deploy updates and perform maintenance of software components and applications.
  • Working on a mixture of “business as usual” tasks, as well as specific queries from clients.
  • Incident Management, and handle emergencies quickly and efficiently.
  • Resolve or escalate any issues highlighted by monitoring system alerts, discovered during checks, or reported by clients.
  • Following an escalation chain, maintaining communication with stakeholders, and ensuring that requests and queries are resolved in a timely manner.
  • Problem Management and prioritising tasks and requests.
  • Proactive monitoring of the live environments with daily and weekly checks.
  • Reactive monitoring of all environments from direct alerts and monitoring consoles.
  • Learn bespoke tools and applications used to analyse and investigate cases, or troubleshoot issues.
  • Respond to trade and price investigations, including but not limited to reject and fills analysis and market data analysis.
Secondary Responsibilities
  • MetaTrader 4 platform administration.
  • Weekend maintenance.
  • Assist and train other members of the team.
  • Participate as necessary when extra cover may be required to support market events.
  • Participate in emergencies, disaster recovery, and incidents at short notice as needed.
  • Documenting work, updating existing documentation.
Key Requirements
  • BSc/BEng in Computer Science, Engineering, Information Technology or any other relevant field.
  • MSc / MEng in Computer Science, Engineering, Information Technology or any other relevant field will be considered as an advantage.
  • Fluent written and spoken English is mandatory.
  • Technical Support background with bespoke software (not general IT support) is required.
  • Good understanding of LAN and WAN networks and Windows Server Operating System.
  • Experience in log analysis and using application troubleshooting tools.
  • Ability to write basic SQL queries and use basic Linux commands.
  • Understanding of the Forex Industry is preferred.
  • Experience with MetaTrader 4 trading platform and FIX protocol is preferred.
  • Knowledge of ITIL, JIRA, and Confluence is preferred.
  • Able to learn technical and financial concepts quickly.
  • Ability to remain calm and composed under pressure and meet strict deadlines.
  • Strong organisation skills, ability to prioritise different tasks quickly.
  • Ability to work with a team of technology specialists including developers, understand and learn how to configure new and complex systems.
  • Ability to interact with clients and peers with a flexible and mature attitude to work.
  • Self-motivated and ambitious.
  • Work in a shift rota which may include Sundays from 20:00 till 04:00 EET for Market Opening duties.
Employment Conditions

Full-time, candidates must have the right to live and work in the UAE.

Location

Dubai, United Arab Emirates.

Benefits
  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 30 calendar days of annual leave.
  • Medical scheme.
  • Strong career development opportunity.
  • Training will be provided.
How to Apply

Please send your CV to  quoting reference “Technical Support Engineer – Dubai” in the subject.

A Technical Account Manager (TAM) is responsible for interacting with our existing and new clients. The TAM will be proving support and managing the relationship between PrimeXM and the clients, focusing on advising clients regarding our offer, applying technical solutions, and seeking opportunities to develop business. The TAM will develop a strong technical understanding of PrimeXM’s system and services as well as the client’s setups, identifying trends and cross-selling solutions to clients. Additionally, the TAM must ensure clients are fully leveraging our system’s capability to satisfy their business requirements.

The TAM, should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. The ideal candidate should also, be results-driven and aspire to achieve specific goals.

Ultimately, the TAM will be providing technical, product and business knowledge to support sales process and strengthen customer relationships.

Main Responsibilities
  • Building and maintaining a solid relationship with existing and new clients through multiple communication channels.
  • Providing account management, technical guidance and training to clients during the on-boarding process.
  • Handling client enquiries related to changes to their setup, including and additional fees involved.
  • Maintaining a solid understanding of PrimeXM’s offering, forthcoming releases, and the client’s setup.
  • Identifying new business opportunities with the existing clients.
  • Sending clients communication, updates, new available features, etc.
  • Managing client expectations when required.
  • Manage communication between our clients who want to have mutual connections (maker-taker agreements and interaction, etc.).
Secondary Responsibilities
  • Handling contract signing and setup details for new clients.
  • Liaising with other departments on behalf clients, and as part of internal projects.
  • Distributing information and requirements from other departments to clients.
  • Obtaining feedback and updates from the client, escalating as necessary.
  • Representing the company at events and expos.
Key Requirements
  • BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.
  • MSc / MEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field will be considered as an advantage.
  • Fluent written and spoken English, any foreign languages are useful but not necessary.
  • Must have experience or knowledge of technical background.
  • Previous experience preferred but not necessary.
  • Ability to grasp technical concepts quickly.
  • Strong organisational skills, ability to prioritise different tasks quickly.
  • Must have a keen interest in Financial Markets, any experience is an advantage.
  • Must have integrity and strong communication skills.
  • Customer focused, results driven and self-motivated.
  • Efficiency and ability to take responsibility and get things done.
  • A team player, and able to work with minimum supervision.
  • Able to work under pressure and meet tight deadlines.
Employment Conditions

Full-time, candidates must have the right to live and work in Shanghai.

Location

Shanghai, China

Benefits
  • Attractive remuneration package based on experience.
  • Excellent working environment.
  • 15 days’ annual leave.
  • Medical scheme.
  • Strong career development opportunity.
How to Apply

Please send your CV to  quoting reference “Technical Account Manager – Shanghai” in the subject.

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